Infotechtion Platform Governance Service-Extended

Infotechtion Power Platform Governance-as-a-Service

Infotechtion’s Power Platform Governance-as-a-Service aligns with the Microsoft Power Platform Well-Architected Framework pillars – Security, Reliability, Operational Excellence, Performance Efficiency, and Cost Optimization.

The service provides unified governance across Power Platform solutions, AI agents, and enterprise integrations. It establishes a formal operating model with KPIs, risk metrics, and hands-on implementation to continuously strengthen governance maturity while enabling safe innovation.

Governance & Administration

Backlog management support, ensuring emerging risks are documented as user stories, implemented, documented, and tracked consistently.
Documentation of user stories and related technical artefacts for implemented requirements.
Security integration with enterprise applications that leverage Power Platform (Teams, Outlook, Dynamics 365, Salesforce, etc.).
Implementation of identity, security, and governance best practices, including regular reviews of the technological advancements.
Monitoring and management of platform limits, capacity usage, and quota consumption.

Environment Governance

Strategy for environment segmentation (Default, Development, UAT, Production), with recommendations for sandbox/staging tiers.
Recommendations for the use of Managed Environments and/or environment groups.
Lifecycle policies for environment / application creation, retirement, naming conventions, and role-based access.
DLP policies and conditional access recommendations based on environment purpose.
Mapping of environments to business units or data sensitivity levels, ensuring protection controls are applied by default and travel with the data flows. Automated regular environment reviews, compliance reporting, lifecycle management workflows, access governance workflows and cleanup.

Copilot and AI Agent Governance

Governance policy for Microsoft Copilot, connectors and Copilot Studio capabilities.
Approval and oversight model for AI agent development and deployment.
Technical and policy controls for:
Role-based access to AI Agent / Copilot capabilities.
Content moderation, logging, and audit of Copilot interactions.
Data sensitivity boundaries and API access restrictions.
Alignment with Microsoft Responsible AI guidelines and internal compliance frameworks.

Security and Compliance

Identity and access management design aligned with Azure AD roles and conditional access.
Secure maker personas, application ownership models, and change approval workflows.
Definition and documentation of DLP policies across environments.
Monitoring of non-compliant apps and unauthorized connector usage.
Incident response plan, access reviews, permissions audits, and environment backup/disaster recovery.
Alignment with best practices for securing Power Platform environments, including Zero Trust, segregation of duties, connector governance, data classification, and resilience planning.

Application Lifecycle Management (ALM)

Design of ALM strategy using solutions and DevOps tools
Definition and configuration of CI/CD pipelines for app/flow deployments.
Tools and practices for version-controlling Power Platform assets securely.

Monitoring and Reporting

Dashboards for platform usage, compliance, and risk.
KPIs for app adoption, Copilot usage, environment growth, and governance maturity.
Alerts for critical violations such as unauthorized connector usage or rogue environments.

Hands-on Implementation

Infotechtion engineers provide direct implementation of governance controls, aligned with the Well-Architected Framework and Zero Trust security for Power Platform.
Service-request based support for application or AI agent development, with per-scenario pricing if development is required.
Key activities included in our managed services scope:

Technical and policy controls for:

Administrative configuration of security controls in the Power Platform Admin Center.
Shadow IT discovery and monitoring of risky Power Platform usage.
Role-based, conditional access, and session controls for admins, makers, and users.
Application of data classification, sensitivity labels, and audit logs to Power Platform artefacts.
Integration of usage and compliance reporting with existing data protection reporting.
Tailored DLP policies for each environment tier (e.g., Development vs. Production).
Secure integration of Power Platform with enterprise-grade backend systems (Service Principals, Managed Identities, etc.).
Onboarding process for makers, with training and secure defaults for new apps and flows.

Why Infotechtion?

Infotechtion empowers organizations to build a robust, scalable Power Platform Centre of Excellence, combining technical expertise, strong governance, user-focused design, and effective knowledge transfer to drive secure, compliant, and impactful digital transformation.

Comprehensive End-to-End Governance:

Infotechtion’s offering is designed to accelerate the maturity of Power Platform Centre of Excellence (CoE), providing advanced governance automation, policy enforcement, and lifecycle management for both citizen and professional developers. This includes robust identity, security, and compliance controls, regular reviews of the technology roadmap, and hands-on support for backlog management and technical documentation.

Proven Enterprise-Grade Delivery:

With deep expertise and advanced Microsoft specializations in architecting Power Platform as a Service (P-PaaS) solutions, Infotechtion excels in multi-environment strategies (DEV, TEST, UAT, PROD), scalable Dataverse schemas, and full CI/CD pipeline automation using Azure DevOps or GitHub Actions. The team’s advanced engineering background ensures seamless integration with enterprise applications such as Teams, Outlook, Dynamics 365, and Salesforce, while maintaining best practices in security and operational excellence.

Legacy Modernization & Maturity Benchmarking:

Infotechtion brings a strong track record in auditing, refactoring, and transitioning legacy Power Platform solutions to align with current governance and technical standards. Our change management approachminimizes disruption, ensures continuity for business-critical apps, and supports the journey from initial adoption to a fully governed, scalable CoE.

User-Centered Design & Accessibility:

The service emphasizes inclusive, intuitive design for both Canvas and Model-driven apps, fully aligned with WCAG accessibility standards. Infotechtion facilitates user research workshops, usability testing, and iterative prototyping to ensure solutions are accessible and effective for diverse user groups, addressing requirements for high accessibility and compliance.

Business Impact Measurement & ROI Analytics:

Infotechtion implements advanced frameworks to measure the health, adoption, and ROI of Power Platform investments. By integrating Power BI dashboards, telemetry, and business KPIs, the service provides actionable insight for strategic decision-making and continual service improvement – demonstrating tangible value to stakeholders and supporting a data-driven culture.

Capability-Building & Knowledge Transfer:

Infotechtion supports the development of internal CoE capabilities by delivering upskilling workshops, champion networks, and fusion team enablement. Their knowledge transfer approach ensures teams can sustain and evolve CoE operations independently of post-engagement.

Agile, Secure, and Compliant Delivery:

All work is delivered using mature Agile/Scrum processes, aligned with UK Government Digital Service (GDS) standards and Technology Code of Practice. Infotechtion’s personnel hold appropriate security clearances (SC, with DV for architecture roles as required), ensuring compliance with high-security environments.

Strategic Partnership & Social Value:

As a Microsoft Solutions Partner for Digital & App Innovation, Security, and Modern Work, Infotechtion is eligible for Microsoft End Customer Investment Fund (ECIF) funding. Our approach also emphasizes social value, contributing to IT skills development, supporting employment and training, and driving community engagement in high-growth digital sectors.

Customer Case Study: Financial Services, UK

A leading UK financial services firm faced uncontrolled Power Platform environment growth, unmanaged connectors, and inconsistent lifecycle governance. Infotechtion’s service delivered:

Automated environment provisioning with approval workflows and metadata enforcement.
Purview-based sensitivity and retention labels applied to Dataverse and Power Platform connectors.
Lifecycle governance ensuring citizen-developed apps, flows, and AI agents met compliance and security standards.
25% compliance score improvement in six months.
30% reduction in audit preparation time.
40% reduction in redundant/obsolete applications and connectors, cutting operational costs.

The result: improved compliance posture, reduced risks, and measurable cost savings with governance embedded as a managed service. In addition, the engagement boosted user adoption of governed environments, improved operational agility for business units, and gave leadership clearer insights into the value delivered by Power Platform investments.

Get Started

Secure your Power Platform estate without slowing down your business. Whether you’re just getting started, facing compliance thresholds, or scaling rapidly, our Governance-as-a-Service is built to evolve with you.

Infotechtion’s Platform Governance-as-a-Service delivers enterprise-grade governance aligned with the Well-Architected Framework, combining hands-on implementation with policies and monitoring to secure Power Platform, control AI agents, and optimize cost and compliance.

To schedule a free discovery session and map your Power Platform maturity.