Updated: Sep 6, 2020
Most organizations rely on one or more Enterprise Content Management (ECM) systems to manage documents and records, but realize that the systems could be improved.
Too much manual process
Poor user experience
Expensive to maintain and support
Information is still stored in too many places
This often means that ECM actually stands for:
E for expensive since it often cost an arm and a leg to buy it
C for complex since many organizations struggled getting it to work
M for minimal since only some of the important content ended up in ECM system
Most companies didn’t find SharePoint on-premise good enough for enterprise content or records management, but this is different for M365 SharePoint Online. The key is not SharePoint Online, but the ability to use Microsoft E5 Information Protection & Governance to automate records management across M365 based on content, metadata, and/or machine learning. The analyst Gartner seems to agree.