At the core of Information Governance is the need for change management — the need to deeply embed governance practices, disciplines, and behaviours in the organization. To achieve this, training design and delivery needs to address Hermann Ebbinghous´ “Forgetting Curve” to ensure that new knowledge is retained and applied. If not, attendees may only remember 30% of the training after 30 days. 

Based on our extensive experience with developing and delivering training program for clients, we have identified the following success criteria for training:

• Relevant – attendees find the training relevant for their job

• Useful – attendees find the training useful for doing their job

• Memorable – attendees find it easy to remember the training

• Practical – attendees find it easy to use the newly acquired knowledge

We achieve this by focusing our training design on:

• Outcome – agree with stakeholders the behaviours that should change

• Personas – segment the audience based on personas to ensure relevant and useful training

• Engaging – make the course memorable, fun, interactive, and enable attendees to also learn from each other

• Repetitive – first educate attendees in the why, then the how, and then require them to do it during the training

• Applicable – make it easy to remember and use the new knowledge with hands-on exercises, checklists, and on-demand repetition

• Measurable – define key performance metrics to identify how well the training changes behaviours